Delivery

 

UK: We aim for your goods to be delivered within 7 working days from us receiving your order, subject to availability.

Delivery within the UK:

Orders up to £12.50 costs £1.00 and will be added at the time of check out.

Orders over £12.50 cost £1.95

 

EU Countries: We aim for your goods to be delivered within 5-10 working days from us receiving your order, subject to availability. Delivery within EU countries costs £5.00 and will be added at the time of check out.

 

USA and Canada: We aim for your goods to be delivered within 5-14 working days from us receiving your order, subject to availability. Delivery to the USA and Canada costs £8.00 and will be added at the time of check out.

 

Duties and Taxes
Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Brown&bridge (If you are sending a gift, the recipient may be responsible for these amounts). Please consult your local customs office for more details about duties and taxes.

 

In the event of a product being out of stock we will advise you as soon as possible, and provide you with an estimated delivery date.

 

Returns:

If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by recorded delivery - within 7 working days (return posting date) - for a full refund of the costs of the goods based upon the original payment method. Unless a product is faulty or damaged at delivery, you will have to pay for all return shipping costs.

Please check your product immediately when you receive it and let us know of any damage within 12 hours, we hope you understand that we cannot accept any claims after this time, as we will have to let the courier know. Please make sure you have proof of delivery as we cannot refund you for goods lost in transit.

Please send returns to: Daisybank, Drum, Kinross, Perth and Kinross, KY13 0un